Privacy Policy and Personal Data Processing
Last updated: January 2026
This Privacy Policy explains how reserveme.ai collects, uses, stores, and protects personal data of Users, Clients, and End Users when operating the platform.
1. Data Controller
Platform: reserveme.ai. Contact email: contacto@reserveme.ai. reserveme.ai acts as the data controller of personal data collected through the platform.
2. Personal Data Collected
We may collect: - Identification data (name, identification document when applicable) - Contact data (email, phone, WhatsApp) - Account and usage data (credentials, reservation history, platform interactions) - Payment and transactional data (without storing full card details) - Technical data (IP address, browser type, device, operating system)
3. Purposes of Data Processing
Personal data is processed to: - Provide, operate, and improve reserveme.ai services - Manage reservations, schedules, payments, and communications - Execute automated processes through AI - Send operational and administrative notifications - Comply with legal and regulatory obligations - Prevent fraud and misuse of the platform
4. Use of Artificial Intelligence
AI is used to automate processes, generate responses, and optimize the User experience. AI results may contain errors or omissions and do not replace human judgment. Clients must verify information sent to End Users.
5. International Data Transfer and Storage
Personal data may be stored and processed on servers outside the User’s country of residence. Transfers follow appropriate security and data protection standards, including GDPR principles where relevant.
6. Processors and Third Parties
We may share personal data with: - Cloud service providers - Artificial intelligence tools - Payment gateways - Messaging and communication service providers All such parties are required to comply with confidentiality and security measures.
7. Information Security and Rights
We apply reasonable technical and organizational measures to protect personal data, but no system is completely infallible. Data subjects may access, correct, delete, or revoke authorization for their data. Requests can be sent to contacto@reserveme.ai.
8. Data Retention and Changes
Data is retained for as long as necessary to fulfill the purposes described or while a contractual or legal relationship remains in force. reserveme.ai may modify this Policy at any time; updates are effective upon publication.